Privacy Policy
Effective Date: 20-Aug-2025
KTRefill (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
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1. Information We Collect
When you use KTRefill, we may collect the following information:
Name – to identify your account
Email Address – for account verification, notifications, and delivery of digital services
Phone Number – for account security and mobile-related services (such as top-ups)
Delivery Address – required only when purchasing a physical SIM card
We do not collect sensitive personal information (e.g., ID numbers, bank account numbers) unless required by specific services.
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2. How We Use Your Information
We use the information collected to:
Process and deliver orders (airtime, data, SIMs, gift cards)
Deliver physical SIM cards to your address
Send important updates (transaction details, service changes, or support responses)
Improve customer support and platform security
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3. Information Sharing
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared with:
Service providers (e.g., payment gateways, telecom operators, shipping partners) strictly for completing your transactions.
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4. Data Security
We use reasonable technical and administrative measures to protect your information from unauthorized access, loss, or misuse.
However, no system is 100% secure, and we cannot guarantee absolute protection.
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5. Cookies & Tracking
Our website may use cookies or similar technologies to improve your browsing experience. You may disable cookies in your browser, but some features may not function properly.
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6. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request corrections or deletion of your data
Opt out of marketing communications
To exercise these rights, contact us at:
Email: support@ktrefill.com
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7. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our services means you accept the updated version.
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8. Contact Us
If you have any questions about this Privacy Policy, reach us at:
📧 Email: support@ktrefill.com
📞 WhatsApp: +2349154635573
