Effective Date: 20-Aug-2025
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‎KTRefill (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
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‎1. Information We Collect
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‎When you use KTRefill, we may collect the following information:
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‎Name – to identify your account
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‎Email Address – for account verification, notifications, and delivery of digital services
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‎Phone Number – for account security and mobile-related services (such as top-ups)
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‎Delivery Address – required only when purchasing a physical SIM card
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‎We do not collect sensitive personal information (e.g., ID numbers, bank account numbers) unless required by specific services.
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‎2. How We Use Your Information
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‎We use the information collected to:
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‎Process and deliver orders (airtime, data, SIMs, gift cards)
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‎Deliver physical SIM cards to your address
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‎Send important updates (transaction details, service changes, or support responses)
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‎Improve customer support and platform security
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‎3. Information Sharing
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‎We do not sell, rent, or trade your personal information to third parties.
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‎Your information may only be shared with:
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‎Service providers (e.g., payment gateways, telecom operators, shipping partners) strictly for completing your transactions.
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‎4. Data Security
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‎We use reasonable technical and administrative measures to protect your information from unauthorized access, loss, or misuse.
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‎However, no system is 100% secure, and we cannot guarantee absolute protection.
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‎5. Cookies & Tracking
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‎Our website may use cookies or similar technologies to improve your browsing experience. You may disable cookies in your browser, but some features may not function properly.
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‎6. Your Rights
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‎Depending on your location, you may have the right to:
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‎Access the personal data we hold about you
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‎Request corrections or deletion of your data
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‎Opt out of marketing communications
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‎To exercise these rights, contact us at:
‎Email: support@ktrefill.com
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‎7. Changes to This Policy
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‎We may update this Privacy Policy from time to time. Continued use of our services means you accept the updated version.
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‎8. Contact Us
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‎If you have any questions about this Privacy Policy, reach us at:
‎📧 Email: support@ktrefill.com
‎📞 WhatsApp: +2349154635573