Privacy Policy

Effective Date: 20-Aug-2025

‎KTRefill (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services.


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‎1. Information We Collect

‎When you use KTRefill, we may collect the following information:

‎Name – to identify your account

‎Email Address – for account verification, notifications, and delivery of digital services

‎Phone Number – for account security and mobile-related services (such as top-ups)

‎Delivery Address – required only when purchasing a physical SIM card


‎We do not collect sensitive personal information (e.g., ID numbers, bank account numbers) unless required by specific services.


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‎2. How We Use Your Information

‎We use the information collected to:

‎Process and deliver orders (airtime, data, SIMs, gift cards)

‎Deliver physical SIM cards to your address

‎Send important updates (transaction details, service changes, or support responses)

‎Improve customer support and platform security



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‎3. Information Sharing

‎We do not sell, rent, or trade your personal information to third parties.

‎Your information may only be shared with:

‎Service providers (e.g., payment gateways, telecom operators, shipping partners) strictly for completing your transactions.


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‎4. Data Security

‎We use reasonable technical and administrative measures to protect your information from unauthorized access, loss, or misuse.

‎However, no system is 100% secure, and we cannot guarantee absolute protection.



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‎5. Cookies & Tracking

‎Our website may use cookies or similar technologies to improve your browsing experience. You may disable cookies in your browser, but some features may not function properly.


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‎6. Your Rights

‎Depending on your location, you may have the right to:

‎Access the personal data we hold about you

‎Request corrections or deletion of your data

‎Opt out of marketing communications


‎To exercise these rights, contact us at:
‎Email: support@ktrefill.com


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‎7. Changes to This Policy

‎We may update this Privacy Policy from time to time. Continued use of our services means you accept the updated version.


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‎8. Contact Us

‎If you have any questions about this Privacy Policy, reach us at:
‎📧 Email: support@ktrefill.com
‎📞 WhatsApp: +2349154635573

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