‎Effective Date: 20-Aug-2025
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‎At KTRefill, we value customer satisfaction and transparency. Because we deal with digital services and international products, our refund rules are strict to protect both our customers and our business.
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‎1. General Policy
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‎All sales on KTRefill are considered final once processed.
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‎Refunds are only issued under specific conditions (listed below).
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‎By making a purchase, you agree to these terms.
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‎2. Non-Refundable Services
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‎We do not offer refunds for:
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‎Airtime & Data Top-ups – once submitted to the operator, they cannot be reversed.
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‎Gift Cards – once sold or delivered, they cannot be refunded or exchanged.
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‎eSIMs – once activation details (QR code, profile, PIN, etc.) are delivered, they cannot be refunded.
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‎3. Refundable Services
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‎You may request a refund only if:
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‎A transaction failed but payment was deducted, and the service was not delivered.
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‎A physical SIM card was not shipped within the agreed timeframe.
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‎A wrong product was delivered (e.g., incorrect SIM card or top-up to the wrong country due to our error).
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‎4. Process for Refunds
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‎To request a refund:
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‎1. Contact our customer support team
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‎2. Provide your transaction ID, payment proof, and details of the issue.
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‎3. Our team will investigate within 2–5 business days.
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‎4. If approved, refunds will be processed back to your original payment method or as store credit.
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‎5. Shipping & Returns (Physical SIMs Only)
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‎Customers must provide a valid delivery address. KTRefill is not responsible for failed deliveries caused by incorrect or incomplete addresses.
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‎If a SIM is defective upon arrival, contact customer care within 5 days for a replacement or refund (shipping fees may apply).
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‎Used or activated SIM cards cannot be returned or refunded.
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‎6. Fraud & Abuse
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‎If fraudulent activity is detected (e.g., stolen cards, false refund claims, chargebacks), KTRefill reserves the right to deny refunds, suspend accounts, and pursue legal action.
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‎7. Changes to Policy
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‎We may update this Refund Policy at any time. Continued use of our services means you accept the updated version.
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‎Support Contact:
‎📧 Email: support@ktrefill.com
‎📞 WhatsApp:+2349154635573